Shipping & Returns
Maelström Fiber Arts is a small business run by one person - Jennifer Wuebbels - (me!) Every order is very important to me and I want to personally thank you for supporting my small business. I pride myself on providing great customer service!
Orders are usually processed the same day they are purchased. Although processing time is relatively fast, I reserve the right to take a maximum of 1-2 weeks to process an order, especially during the busy holiday season. Orders are shipped on Mondays and Thursdays every week. Please contact me if you absolutely need a rush order and I will try to accommodate you! You will receive a tracking number via email or text (depending upon which you have chosen) once your item has shipped. I ship orders worldwide!
If you have questions or problems with your order please contact me via email.
If you have requested a custom order shipping time may vary. Average time is 3 days to 1 week for production, depending upon the busy season. I will keep you informed and updated on the entire process so that you know when to expect your purchase. If you would like an estimate on a particular product before purchasing, please contact me at specklesROCK@maelstromfiberarts.com .
All sales are final on custom orders unless a mistake has been made on my part.
RETURN & EXCHANGE POLICY
Requirements for returns:
Item must be received by me within 14 days of purchase.
I am not responsible for shipping errors based on incorrect delivery information, nor costs or damage related to these errors.
If you have purchased yarn or fiber and would like an exchange, please email me and I can work something out with you.
I accept returns and exchanges within 14 days of purchase. items must be returned in good condition and in original packaging.