I am looking for a particular colorway that you do not offer. Can you dye one just for me?
Absolutely! At this time I only custom dye for orders of 3 or more skeins. All skeins must be matching in both yarn base and requested colorway. please be know that I am a small business run by one person so I reserve the right to take an average minimum of 2-3 weeks to process and ship.
How much do you charge for shipping?
Shipping costs depend mainly on two things - the total weight and size of the items ordered and the shipping service that you choose. I do my best to provide the most economical shipping options available.
When will my order ship?
In stock colorways ship in 1-3 business days. Orders are shipped every Monday and Thursday. Custom dyed orders take longer depending upon the amount purchased. large orders (such as sweater or blanket quantity) take 3 weeks to process and ship.
Do you sell wholesale?
Please contact me at firstname.lastname@example.org to inquire.
Will you reserve listings?
All in stock items are offered on a first come, first serve basis.
Can you combine the shipping for my orders?
I will gladly combine your orders and refund any overages if you contact me prior to your order being shipped.
My coupon code won't work!
Please contact me and I will be happy to adjust your purchase price.
If I purchase yarn from you, will I be charged customs fees?
I am not responsible for any customs fees you may be asked to pay on receipt of your item. Please be advised of your country's Customs Duty policy prior to making a purchase. Items purchased will not be marked as 'gifts' on customs labels to avoid fees because that is illegal.
Where do you buy your yarn? Which dyes do you use?
I do not share my yarn suppliers for obvious reasons. However the acid dyes that I use vary and can be commonly found easily. I do not share my dye recipes.