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FAQ

I am looking for a particular colorway that you do not offer. Can you dye one just for me?

Absolutely! At this time I only custom dye for orders of 3 or more skeins. All skeins must be matching in both yarn base and requested colorway. please be know that I am a small business run by one person so I reserve the right to take an average minimum of 2-3 weeks to process and ship.

How much do you charge for shipping?

Shipping costs depend mainly on two things - the total weight and size of the items ordered and the shipping service that you choose. I do my best to provide the most economical shipping options available. 

When will my order ship?     

In stock colorways ship in 1-3 business days. Orders are shipped every Monday and Thursday. Custom dyed orders take longer depending upon the amount purchased. large orders (such as sweater or blanket quantity) take 3 weeks to process and ship. 

Do you sell wholesale?     

Please contact me at specklesrock@maelstromfiberarts.com to inquire.

Will you reserve listings?

All in stock items are offered on a first come, first serve basis.  

Can you combine the shipping for my orders?

I will gladly combine your orders and refund any overages if you contact me prior to your order being shipped.

My coupon code won't work!

Please contact me and I will be happy to adjust your purchase price.

If I purchase yarn from you, will I be charged customs fees?

I am not responsible for any customs fees you may be asked to pay on receipt of your item. Please be advised of your country's Customs Duty policy prior to making a purchase. Items purchased will not be marked as 'gifts' on customs labels to avoid fees because that is illegal.

Where do you buy your yarn? Which dyes do you use?

I do not share my yarn suppliers for obvious reasons. However the acid dyes that I use vary and can be commonly found easily. I do not share my dye recipes.